ABSTRACT

In recent years, design has emerged as an approach to shaping public policies and services. However, how design works in the public sector has not been rigorously studied. This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings, with some differences. We also consider whether public design practices might signal the emergence of human centred models of public governance that offer new openings for creative influences and serve as a constructive counterbalance to more bureaucratic and analytical traditions.

中文翻译：

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公共部门的设计：走向以人为本的公共治理模式

摘要

近年来，设计已成为塑造公共政策和服务的一种方法。然而，设计在公共部门的运作方式尚未得到严格研究。本文分析了 15 个公共部门的设计案例，得出了公共部门设计的理论特征，该特征与非公共环境中的描述一致，但存在一些差异。我们还考虑公共设计实践是否可能标志着以人为本的公共治理模式的出现，这些模式为创造性影响提供了新的机会，并作为对更多官僚主义和分析传统的建设性平衡。