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Factors Affecting Interactive Television Course Satisfaction
American Journal of Distance Education Pub Date : 2021-06-06 , DOI: 10.1080/08923647.2021.1928433
Kyle B. Dempsey 1 , Claire W. Dempsey 1 , Cindy A. Boyles 1
Affiliation  

ABSTRACT

The purpose of this study was to create a model of student satisfaction in interactive television (ITV) courses. To do so, we analyzed both in-the-moment student satisfaction ratings and end-of-course evaluation ratings in ITV and traditional face-to-face courses across multiple disciplines within the social sciences. The analyses were conducted in three parts. First, we established that end-of-course evaluation ratings were significantly lower in ITV courses. Second, we collected and classified in-the-moment student satisfaction ratings as well as open-ended data to determine what factors students see as affecting their satisfaction. Third, we used the factors from the second experiment with a new sample of students to create a predictive model of student satisfaction in ITV courses. Based on these three experiments, we conclude that students differentiate the technology, instructors, course material, and technology assistants when independently assessing their satisfaction of the course, but the technology and the instructor are the predictive factors in student satisfaction. Our findings suggest that institutions could improve their outreach through ITV courses by focusing on more than technological improvements. We also encourage institutions to take these results into consideration when assessing performance for ITV course instructors. These results have implications related to a range of topics including distance learning, assessment, outreach student and instructor retention, and course design.



中文翻译:

影响互动电视课程满意度的因素

摘要

本研究的目的是创建交互式电视 (ITV) 课程中学生满意度的模型。为此,我们分析了 ITV 和跨社会科学多个学科的传统面对面课程的即时学生满意度评分和课程结束评估评分。分析分三部分进行。首先,我们确定 ITV 课程的课程结束评估评分明显较低。其次,我们收集和分类即时学生满意度评级以及开放式数据,以确定学生认为影响他们满意度的因素。第三,我们使用第二个实验中的因素对新的学生样本创建了 ITV 课程学生满意度的预测模型。基于这三个实验,我们得出结论,学生在独立评估他们对课程的满意度时会区分技术、教师、课程材料和技术助理,但技术和教师是学生满意度的预测因素。我们的研究结果表明,机构可以通过 ITV 课程通过关注技术改进以外的更多内容来改善其外展。我们还鼓励机构在评估 ITV 课程讲师的表现时考虑这些结果。这些结果与一系列主题相关,包括远程学习、评估、外展学生和教师保留以及课程设计。但技术和教师是学生满意度的预测因素。我们的研究结果表明,机构可以通过 ITV 课程通过关注技术改进以外的更多内容来改善其外展。我们还鼓励机构在评估 ITV 课程讲师的表现时考虑这些结果。这些结果与一系列主题相关,包括远程学习、评估、外展学生和教师保留以及课程设计。但技术和教师是学生满意度的预测因素。我们的研究结果表明,机构可以通过 ITV 课程通过关注技术改进以外的更多内容来改善其外展。我们还鼓励机构在评估 ITV 课程讲师的表现时考虑这些结果。这些结果与一系列主题相关,包括远程学习、评估、外展学生和教师保留以及课程设计。我们还鼓励机构在评估 ITV 课程讲师的表现时考虑这些结果。这些结果与一系列主题相关,包括远程学习、评估、外展学生和教师保留以及课程设计。我们还鼓励机构在评估 ITV 课程讲师的表现时考虑这些结果。这些结果与一系列主题相关,包括远程学习、评估、外展学生和教师保留以及课程设计。

更新日期:2021-06-06
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