The observation that the COVID-19 pandemic has disrupted workplace relationships and working practices is trite; it is nonetheless true. One significant change has been that the massive increase in call-center employment in the past 20 years has been mirrored during the pandemic by a corresponding increase in remote working or working-from-home. However, the call-center sector is, at least anecdotally, characterized by pressurized, target-driven completion of routine tasks often performed by temporary, over-qualified personnel with little personal control, investment, and engagement. Consequently, manager–employee relationships are often strained and, in particular, mistrustful.

中文翻译：

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人工智能与“人工智能”：综合思维或言语行为

观察到COVID-19 大流行扰乱了工作场所关系，工作实践陈腐；尽管如此，这是事实。一个重大变化是，在大流行期间，远程工作或在家工作的相应增加反映了过去 20 年呼叫中心就业人数的大幅增加。然而，至少在传闻中，呼叫中心部门的特点是压力大、目标驱动地完成日常任务，这些任务通常由临时的、资质过高的人员执行，几乎没有个人控制、投资和参与。因此，经理与员工的关系往往很紧张，尤其是不信任。