ABSTRACT

This paper develops an integrated model of ERP success that links contextual variables of the organisation with the critical implementation decisions affecting the managerial and technical execution of the project, leading to tactical and strategic measures of ERP success. Three implementation cases are analysed to explore the importance of unique contextual variables in guiding key decisions in the ERP implementation. The model developed in this paper provides a conceptual distinction between critical decisions and implementation tasks, showing that the main determinant of implementation success is the alignment between implementation tasks and organisational context.

摘要

本文开发了一个 ERP 成功的集成模型，该模型将组织的上下文变量与影响项目管理和技术执行的关键实施决策联系起来，从而得出 ERP 成功的战术和战略措施。分析了三个实施案例，以探讨独特的上下文变量在指导 ERP 实施中的关键决策方面的重要性。本文开发的模型提供了关键决策和实施任务之间的概念区别，表明实施成功的主要决定因素是实施任务和组织环境之间的一致性。