This article presents the results of a series of ethnographic observations at the Berlin fire brigade control and dispatch center during routine and severe weather situations. The weather-related challenges of a fire brigade lie between the anticipation of events and their potential consequences, and the ad hoc reactions to actual impacts of weather. The results show that decisions and actions related to high impact weather are not necessarily motivated by weather warnings alone. Instead, they are reactions to the experience of impacts, for example, an increased number of missions or emergency calls. Impacts are the main trigger for the decision making. Weather is one additional external factor that influences the operational capability of a fire brigade. While commanding officers in a fire brigade control and dispatch center experience weather primarily through technical equipment, verified by ground truth, observations showed that direct personal contact with the regional weather service and colleagues on the ground takes on a greater role in actual severe weather situations. The observations point to the need for increased interagency communication between the emergency services, the weather service, and other organizations to integrate weather information, impacts, and non-weather-related tasks into coherent weather-related decision making.

本文介绍了在常规和恶劣天气情况下在柏林消防队控制与调度中心进行的一系列人种学观察的结果。消防队与天气有关的挑战在于对事件及其潜在后果的预期以及对天气的实际影响的特殊反应之间。结果表明，与高影响天气有关的决策和行动不一定仅由天气警报引起。相反，它们是对影响体验的反应，例如，任务或紧急呼叫数量增加。影响是决策的主要触发因素。天气是影响消防队运行能力的另一个外部因素。消防控制和调度中心的指挥官主要通过技术设备体验天气，并经地面事实核实，但观察结果表明，在实际的恶劣天气情况下，与区域气象部门和地面同事的直接个人联系将发挥更大的作用。观察结果表明，急需服务，天气服务和其他组织之间需要加强机构间的沟通，以将天气信息，影响和与天气无关的任务整合到与天气相关的一致决策中。