Background:

Metrics teams play an increasingly important role in handling data and information in modern software development organizations; they manage their companies’ measurement programs, collect and process data, and develop and distribute information products. Metrics teams can comprise several roles, and their set-up can differ between companies, as can the metrics maturity of host organizations. These differences impact the effectiveness and quality of a team’s measurement program.

Objective:

Our objective was to design and evaluate a model to describe the characteristics of a mature metrics team, which efficiently designs, develops, maintains, and evolves its organization’s measurement program.

Method:

We conducted an action research study on four metrics teams of four distinct companies. We designed and evaluated a domain-specific model for assessing the maturity of metrics teams – MeTeaM – and also assessed the four metrics teams per se.

Results:

Our results were two-fold: the creation of the metrics team maturity model MeTeaM and a template to assess metrics teams. Our evaluation showed that the model captures the characteristics of successful metrics teams and quantifies the maturity status of both the metrics teams and their host organizations.

Conclusions:

More mature metrics teams score higher in the MeTeaM model than less mature teams. The assessment provides less mature metrics teams with valuable insights on what factors to improve. Such insights can be shared with and acted upon successfully with their organizations.

中文翻译：

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MeTeaM——一种表征成熟软件度量团队的方法

背景：

在现代软件开发组织中，度量团队在处理数据和信息方面发挥着越来越重要的作用；他们管理公司的测量程序，收集和处理数据，开发和分发信息产品。度量团队可以包含多个角色，他们的设置可能因公司而异，托管组织的度量成熟度也是如此。这些差异会影响团队测量程序的有效性和质量。

客观的：

我们的目标是设计和评估一个模型来描述一个成熟的度量团队的特征，该团队有效地设计、开发、维护和发展其组织的度量程序。

方法：

我们对四家不同公司的四个指标团队进行了一项行动研究。我们设计并评估了一个用于评估指标团队成熟度的特定领域模型——MeTeaM——并且还评估了四个指标团队本身。

结果：

我们的结果有两个方面：创建度量团队成熟度模型 MeTeaM 和评估度量团队的模板。我们的评估表明，该模型捕捉了成功指标团队的特征，并量化了指标团队及其所在组织的成熟度状态。

结论：

较成熟的指标团队在 MeTeaM 模型中的得分高于不太成熟的团队。该评估为不太成熟的指标团队提供了关于需要改进哪些因素的宝贵见解。这些见解可以与他们的组织共享并成功地采取行动。