This study examines whether and how employee perfectionism influences the mechanism of customer-driven organizational citizenship behavior (OCB) and the later formation of employee well-being. Customer-driven OCB, conceptualized in this study, comprises the dual effects of OCB toward customers (OCB-C) on OCB toward a work organization (OCB-O) and OCB toward coworkers (OCB-I). Drawing on a perfectionistic perspective with the conservation of resources theory (COR), this study proposes that perfectionism leads to customer-driven OCB, which then influences employee work and home well-being. Using multi-phase data collected from hotel employees, results confirm that self-oriented perfectionism improves OCB-C, as well as the positive effects of OCB-C on OCB-O, OCB-I, work well-being, and home well-being. Moreover, OCB-O supports employee work well-being. This study not only demonstrates the importance of service employees’ self-oriented perfectionism in motivating OCB-C but also clarifies the effects of OCB-C on improving other types of OCB and well-being.

这项研究探讨了员工完美主义是否以及如何影响客户驱动的组织公民行为（OCB）的机制以及员工幸福感的形成。在此研究中概念化的以客户为导向的OCB包括OCB对客户（OCB-C），OCB对工作组织（OCB-O）和OCB对同事（OCB-I）的双重影响。借助资源节约理论（COR）的完美主义观点，本研究提出，完美主义导致了客户驱动的OCB，从而影响了员工的工作和家庭幸福。使用从酒店员工那里收集的多阶段数据，结果证实了自我导向的完美主义可以改善OCB-C，以及OCB-C对OCB-O，OCB-I，工作幸福感和家庭健康的积极影响。存在。而且，OCB-O支持员工的工作幸福感。这项研究不仅证明了服务员工自我导向的完美主义在激励OCB-C方面的重要性，而且阐明了OCB-C对改善其他类型的OCB和福祉的影响。