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Generation Z Workplace Communication Habits and Expectations
IEEE Transactions on Professional Communication ( IF 1.447 ) Pub Date : 2021-05-25 , DOI: 10.1109/tpc.2021.3069288
Dawn Janssen , Stephen Carradini

Background: People born between 1995 and 2012, referred to as Generation Z, grew up alongside significant technological advancements in communication. This cohort's oldest members are now entering the workforce. Literature review: Although the merits of generational research have been questioned, Generation Z's personal communication preferences and habits demonstrate unprecedented technological experiences and expectations in the workplace. Research questions: 1. What are Generation Z's current habits in using smart technology, social media, and voice communication for personal communication? 2. How does the current workplace communication environment appear through the lens of Generation Z? 3. Do the personal communication habits of Generation Z conflict with current workplaces? Methodology: The study reports on a 207-participant exploratory survey and 6 interviews with Generation Z members in January–March 2020. The survey included multiple choice and open-ended questions regarding respondents’ personal and workplace communication habits and expectations. The interviews allowed further investigation of survey responses. Results: Working Generation Z respondents hold unexpected attitudes and behaviors, including awareness of the negatives of technology use, differences in personal preferences and professional behaviors, self-regulation of technology use, and concern for boundaries between personal and work life. Conclusion: Generation Z's ability to adapt to current workplace norms may slow changes in workplace communication. Their awareness of disruptive communication habits could make positive changes to workplace communication in the future. Employers should resist negative generational stereotypes and develop new communication policies to reflect current and future-looking technology use. This study was completed prior to COVID-19 and does not include pandemic-related workplace technology changes.

中文翻译:

Z代工作场所的沟通习惯和期望

背景:1995年至2012年之间出生的人们(称为Z世代)在通信技术的重大进步中成长。该队列中最老的成员现在正在加入工作队伍。文献评论: 尽管世代研究的优点受到质疑,但Z世代的个人交流偏好和习惯显示出工作场所前所未有的技术经验和期望。 研究问题:1. Z世代在使用智能技术,社交媒体和语音通信进行个人通信时当前的习惯是什么?2.当前的工作场所交流环境是如何通过Z代的镜头出现的?3. Z世代的个人交流习惯是否与当前工作场所相冲突?方法:该研究报告于2020年1月至2020年3月进行了207人参与的探索性调查,并对Z代成员进行了6次访谈。该调查包括有关受访者的个人和工作场所交流习惯和期望的多项选择和不限成员名额的问题。访谈允许对调查答复进行进一步调查。结果: Z代工作的受访者具有出乎意料的态度和行为,包括对技术使用的负面影响的意识,个人喜好和职业行为的差异,对技术使用的自我调节以及对个人和工作生活之间界限的关注。 结论:Z世代适应当前工作场所规范的能力可能会减慢工作场所沟通的变化。他们对破坏性交流习惯的认识可能会在将来对工作场所的交流产生积极的变化。雇主应抵制负面的世代定型观念,并制定新的沟通政策,以反映当前和未来使用的技术。这项研究是在COVID-19之前完成的,不包括与大流行相关的工作场所技术变更。
更新日期:2021-05-25
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