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Diversity and Communication in Virtual Project Teams
IEEE Transactions on Professional Communication ( IF 1.447 ) Pub Date : 2021-04-21 , DOI: 10.1109/tpc.2021.3064404
Mervi Varhelahti , Tiia Turnquist

Introduction: Virtual teams, especially project teams, increasingly rely on computer-mediated communication for interaction when collaborating and completing their tasks. Team members represent various cultures, occupations, and industries. Virtual teams often use English as a business lingua franca in communication. This study investigates critical factors related to virtual project teams that influence computer-mediated communication. Research questions: 1. How is diversity in video meetings experienced by the members of multidisciplinary and multicultural project teams? 2. Do differences in team members’ occupational or industrial backgrounds show in their opinions on video meetings? Literature review: The effectiveness of communication has been identified as playing a critical role in the success of virtual projects. Diversity, whether disciplinary or cultural, enriches teamwork by bringing different viewpoints to discussions. On the other hand, diversity can also set some challenges for communicating these viewpoints. Research methodology: Mixed methods were used to analyze data obtained from 104 responses to an online survey. Spearman's correlation coefficient and Kruskall-Wallis nonparametric tests were used for statistical analysis, and open comments were analyzed using thematic content analysis. Results and conclusion: The findings show that linguistic, cultural, and occupational diversity facilitates communication in virtual project team meetings. In addition, applying appropriate features of video meeting tools in different stages of project teamwork leads to better communication in virtual teams. A high level of English proficiency is not required, but clear communication rules are essential. In addition, some occupational or industry-specific differences in opinions on communication could be identified.

中文翻译:

虚拟项目团队中的多样性和沟通

介绍:虚拟团队,尤其是项目团队,在协作和完成任务时越来越依赖于计算机介导的交互。团队成员代表各种文化,职业和行业。虚拟团队经常使用英语作为交流中的商务语言。这项研究调查了与虚拟项目团队相关的影响计算机介导沟通的关键因素。研究问题:1。多学科和多元文化项目团队的成员如何体验视频会议的多样性?2.团队成员在视频会议上的看法是否显示出职业或行业背景的差异?文献评论:交流的有效性已被认为在虚拟项目的成功中起着至关重要的作用。无论是学科上的还是文化上的多样性,通过将不同的观点带入讨论中,可以丰富团队合作精神。另一方面,多样性也可能给沟通这些观点带来挑战。研究方法论:使用混合方法来分析从104个对在线调查的答复中获得的数据。使用Spearman相关系数和Kruskall-Wallis非参数检验进行统计分析,并使用主题内容分析法分析开放评论。结果与结论:研究结果表明,语言,文化和职业多样性促进了虚拟项目团队会议中的交流。此外,在项目团队合作的不同阶段应用视频会议工具的适当功能,可以在虚拟团队中更好地进行交流。不需要很高的英语水平,但是明确的沟通规则是必不可少的。此外,可以确定在交流意见方面的某些职业或行业特定差异。
更新日期:2021-05-25
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