This study examined the impact of cultural intelligence (CQ) on three key work-related attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation model. Data were collected from 288 restaurant employees in Hawaii, United States, where restaurant patrons are culturally diverse. Among the four dimensions of CQ (metacognitive, cognitive, motivational, and behavioral), cognitive and motivational CQ played a primary role in the proposed model. Motivational CQ predicted employee burnout and engagement; cognitive CQ predicted engagement. In addition, both motivational and cognitive CQs had an indirect influence on job satisfaction through engagement or burnout. Unlike previous studies of people who are studying or working abroad, this study indicates that CQ can be a salient personal resource for hospitality employees in their home countries but who have diverse customers. Theoretical and practical implications are discussed based on the findings of this research.

这项研究在结构方程模型中研究了文化智能（CQ）对与工作相关的三个关键态度结果（倦怠，敬业度和工作满意度）的影响。数据是从美国夏威夷的288名餐厅员工那里收集的，那里的餐厅顾客文化各异。在CQ的四个维度（元认知，认知，动机和行为）中，认知和动机CQ在所提出的模型中起主要作用。激励性的CQ预测员工的倦怠和敬业度；认知CQ预测参与度。此外，动机和认知的CQ都通过参与或倦怠对工作满意度产生间接影响。与以前对在国外学习或工作的人的研究不同，这项研究表明，CQ可以成为本国但拥有不同客户的酒店员工的重要个人资源。基于这项研究的结果，对理论和实践意义进行了讨论。