The uncanny valley (UCV) model is an influential human–robot interaction theory that explains the relationship between the resemblance that robots have to humans and attitudes toward robots. Despite its extraordinary worth, this model remains untested in certain respects. One current limitation is that the model has only been examined in general or context-free situations. Given that humanoids function in the world beyond laboratories, investigating the UCV in specific and actual situations is critical. Additionally, few studies have examined the impact of affective responses presented in the UCV to other appraisals of humanoids. To address these issues, this study explored affective and cognitive responses to humanoids in specific service situations. In particular, we examined the effect of affective responses on trust, which is regarded as a critical cognitive factor influencing technology adoption, in two service contexts: hotel reception (low expertise) and tutoring (high expertise). By providing a richer understanding of human both affective and cognitive reactions to humanoids, our findings expand the UCV theory and ultimately contribute to research regarding user adoption of service robots.

中文翻译：

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不同专业服务环境下用户对人形机器人的情感和认知反应

奇异谷（UCV）模型是一种有影响力的人机交互理论，它解释了机器人与人之间的相似性与对机器人的态度之间的关系。尽管具有非凡的价值，但该模型在某些方面仍未经测试。当前的局限性在于仅在一般或无上下文情况下检查了该模型。鉴于类人动物在实验室以外的世界范围内发挥作用，因此在特定和实际情况下对UCV进行调查至关重要。此外，很少有研究检查UCV中呈现的情感反应对其他类人动物评估的影响。为了解决这些问题，本研究探讨了在特定服务情况下对类人动物的情感和认知反应。特别是，我们研究了情感反应对信任的影响，在两个服务环境中，这被视为影响技术采用的关键认知因素：酒店接待（专业知识水平低）和辅导（专业知识水平）。通过提供对人类对类人动物的情感和认知反应的更丰富理解，我们的发现扩展了UCV理论，并最终为有关用户采用服务机器人的研究做出了贡献。