Purpose

The purpose of this paper is to explore how a multitude of demands and challenges faced by public facilities management organizations’ (PFMOs) particularly in relation to a large building stock in need of measures’ are acted upon and negotiated in practice. Specifically this study asks: What are the institutional logics (IL) that constitute the organizational context of PFMOs? How does an institutional worker navigate to create change in PFMOs?

Design/methodology/approach

Data were collected through a case study of a public facility management organization and include interviews, a questionnaire, observations and organizational documents. The analytical focus is the work of a single actor, a project manager portrayed as “the navigator” and his institutional work (IW) of developing and implementing new organizational practices, to meet current challenges and develop a more “strategic” facility management.

Findings

The complex institutional landscape faced by officials in PFMOs enforce officials responsible for implementing and developing new practices to become navigators.

Originality/value

The findings offer a rich practice-based account of the day-to-day IW carried out by actors that try to navigate complex institutional landscapes, consisting of multiple and, at times, conflicting IL. Current challenges for PFMOs are to be portrayed as multi-dimensional and the actual work to transform organizational practices in this context is highly complex, unordered and messy. The findings point towards a need for new competences and roles to tackle current challenges; geared towards integrating different logics and perspectives.

中文翻译：

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驾驭公共设施管理变革的逻辑

目的

本文的目的是探讨公共设施管理组织 (PFMO) 所面临的大量需求和挑战，特别是与需要采取措施的大型建筑相关的需求和挑战如何在实践中采取行动和协商。本研究特别询问：构成 PFMO 组织环境的制度逻辑 (IL) 是什么？机构工作人员如何导航以在 PFMO 中创造变化？

设计/方法/方法

数据是通过公共设施管理组织的案例研究收集的，包括访谈、问卷调查、观察和组织文件。分析重点是单个参与者的工作，项目经理被描绘为“导航员”，以及他开发和实施新组织实践的机构工作 (IW)，以应对当前挑战并开发更具“战略性”的设施管理。

发现

PFMO 官员面临的复杂制度环境迫使负责实施和开发新做法的官员成为领航者。

原创性/价值

研究结果提供了一个丰富的基于实践的解释，描述了由试图驾驭复杂制度环境的行动者进行的日常 IW，这些制度环境由多个有时相互冲突的 IL 组成。PFMO 当前面临的挑战被描述为多维的，在这种情况下改变组织实践的实际工作非常复杂、无序和混乱。调查结果表明需要新的能力和角色来应对当前的挑战；旨在整合不同的逻辑和观点。