As emergency management evolved to encompass a focus on supporting safe growth and development for communities, the role and responsibilities of government became increasingly complex with aspects of emergency management becoming quintessential. Issues with communication uncovered the need to understand how managers collect, disseminate, and adapt critical information through understanding crisis type and local community needs. This paper examines the use of crisis communication strategies in emergency management practice and how these strategies have been impacted by Situational Crisis Communication Theory. This theory’s prescriptive approach connects leaders’ response to strategies emphasizing adaptation to local community needs and crisis type. Utilizing structural equation modeling and qualitative analysis, results from a nationwide survey of county, and county-equivalent, emergency managers in the United States is included. The survey focused on the relationship between crisis communication strategies, local community needs, crisis type, and perceived resilience. The paper concludes with a discussion of the significant indicators impacting use of crisis communication strategies by emergency managers along with critical importance of adaptation to local community needs and crisis type. In addition, the paper unveils practical recommendations for practitioners, policymakers, and researchers in the field of emergency management and its counterparts.

中文翻译：

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危机沟通策略在应急管理中的使用

随着应急管理的发展涵盖了对支持社区的安全增长和发展的关注，随着应急管理的各个方面变得十分重要，政府的作用和职责也变得越来越复杂。沟通问题揭示了需要通过了解危机类型和当地社区需求来了解管理人员如何收集，传播和调整关键信息的需求。本文探讨了危机沟通策略在应急管理实践中的使用以及情境危机沟通理论如何影响了这些策略。该理论的说明性方法将领导者的应对策略与强调适应当地社区需求和危机类型的策略联系起来。利用结构方程建模和定性分析，包括对美国县级和县级紧急管理人员进行的全国性调查得出的结果。该调查的重点是危机沟通策略，当地社区需求，危机类型和感知韧性之间的关系。本文最后讨论了影响紧急管理人员使用危机沟通策略的重要指标，以及适应当地社区需求和危机类型的至关重要性。此外，本文还为应急管理领域的从业者，决策者和研究人员及其同行提出了实用建议。和感知的弹性。本文最后讨论了影响紧急管理人员使用危机沟通策略的重要指标，以及适应当地社区需求和危机类型的至关重要性。此外，本文还为应急管理领域的从业者，决策者和研究人员及其同行提出了实用建议。和感知的弹性。本文最后讨论了影响紧急管理人员使用危机沟通策略的重要指标，以及适应当地社区需求和危机类型的至关重要性。此外，本文还为应急管理领域的从业者，决策者和研究人员及其同行提出了实用建议。