Background: People bereaved by suicide often face isolation, complicated grief, and increased suicide risk. Aims: We aimed to explore how live-chat can support survivors in their bereavement process. Method: A thematic analysis was carried out on 30 live-chat conversations through the software ATLAS.ti8. Transcripts were retrieved from a major Italian association providing online support. The users had different ages (18-60 years), degrees of kinship with the deceased (blood-related and not), and time distance from the loss (between 48 hr and 10 years). Results: Five themes were identified: meaning-making, reactions to the loss, resources, needs, and interactions with the operator. Survivors used the live-chat as a safe space in which to disclose nonsocially desirable details and to make sense of suicide through the reconstruction of events and the deceased's motivations. Given the limited social resources and the dissatisfaction with the available formal support, users resorted to justification, rationalization, or faith and found support and reassurance in the live chats. Limitations: Some conversations were fragmented and lacked detailed information on the users. Conclusion: Because of their anonymity and accessibility, live-chats represent a valid first-line form of support, from which survivors may obtain useful information and start a meaning-making process.

中文翻译：

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为自杀丧亲者提供实时聊天支持。

背景：被自杀丧亲的人经常面临孤立，悲伤和自杀风险增加。目的：我们旨在探讨即时聊天如何在幸存者丧亲过程中为其提供支持。方法：通过软件ATLAS.ti8对30个实时聊天对话进行了主题分析。笔录是从一家提供在线支持的意大利主要协会检索到的。用户具有不同的年龄（18-60岁），与死者的亲属程度（与血液无关，与血亲无关）以及距遗体的时间距离（48小时至10年之间）。结果：确定了五个主题：含义，对损失的反应，资源，需求以及与操作员的交互。幸存者将现场聊天用作安全的空间，在其中可以披露非社会所需的细节，并通过事件的重建和死者的动机来了解自杀的意义。鉴于有限的社会资源以及对可用的正式支持的不满，用户求助于理由，合理化或信仰，并在实时聊天中找到了支持和保证。局限性：一些对话是零散的，缺乏有关用户的详细信息。结论：由于实时聊天功能的匿名性和可访问性，它们代表了有效的第一线支持，幸存者可以从中获得有用的信息并开始进行有意义的过程。合理化或信心，并在实时聊天中找到了支持和保证。局限性：一些对话是零散的，缺乏有关用户的详细信息。结论：由于实时聊天功能的匿名性和可访问性，它们代表了有效的第一线支持，幸存者可以从中获得有用的信息并开始进行有意义的过程。合理化或信心，并在实时聊天中找到了支持和保证。局限性：一些对话是零散的，缺乏有关用户的详细信息。结论：由于实时聊天功能的匿名性和可访问性，它们代表了有效的第一线支持，幸存者可以从中获得有用的信息并开始进行有意义的过程。