The hospitality and tourism industry for a variety of reasons is vulnerable to crises of various origins and scope. Thereby, research regarding crises in this industry has received significant attention among scholars. This study presents the results of a qualitative thematic analysis (TA) of the literature concerning crisis management in hospitality and tourism. A total of 207 research publications from 1986 to 2019 were analyzed. The findings revealed eight major themes that emerged in the literature over time. We critically discuss these themes with suggestions and directions for future research in this area. The study also identifies a shortage of scholarly attempt to conceptualize crisis management and thus explores the sensemaking perspective to shed further light on explaining the themes that emerged in the analysis.

出于各种原因，酒店和旅游业容易受到各种起源和范围的危机的影响。因此，有关该行业危机的研究已受到学者的广泛关注。这项研究提出了有关酒店和旅游业危机管理的文献的定性主题分析（TA）的结果。对1986年至2019年期间的207种研究出版物进行了分析。这些发现揭示了随着时间的流逝，文学中出现了八个主要主题。我们批判性地讨论了这些主题，并为该领域的未来研究提供了建议和方向。这项研究还发现，学者们缺乏将危机管理概念化的尝试，因此探索了有意义的观点，以进一步阐明分析中出现的主题。