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The importance of socio-emotional considerations in online communities, social informatics, and information science
Journal of the Association for Information Science and Technology ( IF 3.5 ) Pub Date : 2021-05-05 , DOI: 10.1002/asi.24489
Adam Worrall 1 , Alicia Cappello 1, 2 , Rachel Osolen 1, 3
Affiliation  

Alongside cognitive and social phenomena, many scholars have examined emotional and affective considerations in information science, but a potential emotional or affective paradigm has not coalesced to the extent of the social or cognitive paradigms. We argue information science research should integrate the social paradigm, as offered by social informatics, with affective and emotional considerations: a socio-emotional paradigm. A review of existing literature and findings from users' motivations to participate on the Academia section of the Stack Exchange social questioning-and-answering site make our case. We uncovered tensions between the intended information-centric focus of the community and users who believed social, emotional, and affective considerations needed to be foregrounded, speaking to online communities acting as boundary objects, with the “fit” for one user or community not always the same as for another. An integrated socio-emotional paradigm shows much strength for social informatics and information science research, including uncovering hidden concerns and differences in values, as in our study. Affective and emotional research, often bubbling under in information science, should rise to the surface is not so much a paradigm shift but an integration of social, emotional, and affective considerations into a socio-emotional paradigm.

中文翻译:

在线社区、社会信息学和信息科学中社会情感考虑的重要性

除了认知和社会现象,许多学者还研究了信息科学中的情感和情感考虑,但潜在的情感或情感范式尚未结合到社会或认知范式的范围内。我们认为信息科学的研究应结合社会范式,通过社会信息,与情感和情绪的考虑提出:一个社会情感范例。对现有文献的回顾以及用户参与 Stack Exchange 社交问答网站学术部分的动机的调查结果构成了我们的案例。我们发现了社区的预期以信息为中心的焦点与认为需要将社交、情感和情感考虑放在首位的用户之间的紧张关系,与作为边界对象的在线社区交谈,“适合”一个用户或社区并不总是和另一个一样。综合社会情感范式显示出社会信息学和信息科学研究的强大力量,包括揭示隐藏的担忧和价值观差异,正如我们的研究。情感和情感研究,经常在信息科学中冒泡,
更新日期:2021-05-05
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