This paper examines food couriers’ utilization of voice mechanisms as mobilization against employer silencing within platform capitalism. The concepts of ‘worker silence’ and ‘worker voice’ are used to facilitate an understanding of the way in which workers respond to workplace problems, as well as their capacity to respond within this specific context. Findings illustrate the role of technology as a facilitator but also inhibitor of worker voice. In particular, online food delivery companies’ over-reliance on algorithmic management and their online app drove couriers to silence. However, in reaction to managerial silencing, we show that couriers are not passive recipients of forces beyond their control, and attempt to explore new trajectories and modes of voice in order to influence their working conditions. Implications for theory and practice are discussed.

中文翻译：

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打破平台资本主义中工人声音的管理沉默：食品快递网络的兴起

本文研究了食品快递员利用语音机制作为反对平台资本主义内雇主沉默的动员。“工人沉默”和“工人声音”的概念用于帮助理解工人应对工作场所问题的方式，以及他们在这种特定背景下做出反应的能力。调查结果说明了技术既是促进者又是阻碍工人声音的作用。特别是，在线食品配送公司过度依赖算法管理及其在线应用程序，导致快递员陷入沉默。然而，作为对管理沉默的反应，我们表明信使不是他们无法控制的力量的被动接受者，并试图探索新的轨迹和声音模式以影响他们的工作条件。