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Enabling service innovation and firm performance: the role of co-creation and technological innovation in the hospitality industry
Technology Analysis & Strategic Management ( IF 3.745 ) Pub Date : 2021-05-05 , DOI: 10.1080/09537325.2021.1919614
Dada Ab Rouf Bhat 1 , Vivek Sharma 2
Affiliation  

ABSTRACT

This study empirically explores the impact of co-creation on technological innovation and firm performance in the hospitality industry. Further, it examines the influence of technological innovation on service innovation and firm performance. Data were collected, using questionnaires, from 340 managers of the luxury hotels (one to five star) operating in Delhi and Jammu and Kashmir, India. Structural equation modeling was used to test the relationship between the hypotheses. The findings confirm the positive relationship among all the constructs of the integrated model and provide valuable managerial guidance and implications in the context of hospitality industry.



中文翻译:

促进服务创新和企业绩效:共同创造和技术创新在酒店业中的作用

摘要

本研究实证探讨了共同创造对酒店业技术创新和企业绩效的影响。此外,它考察了技术创新对服务创新和企业绩效的影响。数据是通过问卷调查收集的,来自印度德里、查谟和克什米尔的 340 名豪华酒店(一到五星级)的经理。结构方程模型用于检验假设之间的关系。研究结果证实了综合模型的所有结构之间的正相关关系,并在酒店业的背景下提供了有价值的管理指导和启示。

更新日期:2021-05-05
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