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Communication and coordination across event phases: A multi-team system emergency response
Journal of Occupational and Organizational Psychology ( IF 5.119 ) Pub Date : 2021-05-04 , DOI: 10.1111/joop.12349
Olivia Brown 1 , Nicola Power 2 , Stacey M. Conchie 2
Affiliation  

This paper explores how multi-agency response teams communicate and coordinate in different phases of a simulated terrorist incident. Procedural guidelines state that responders should coordinate their response to a major emergency across two phases: ‘response’ (when the incident is ongoing) and ‘recovery’ (when the threat has subsided, but the legacy of the incident is ongoing). However, no research has examined whether these phases map to the behaviours of responders in situ. To address this, we used measures of communication and coordination to examine how behaviours evolved during a simulated terrorist incident in the United Kingdom. We grounded our approach within the theoretical literature on multi-team systems. It was found that the current response/recovery classification does not fit the nuanced context of an emergency. Instead, a three-phase structure of ‘response/resolve/recovery’ is more reflective of behaviour. It was also found that coordination between agencies improved when communication networks became less centralized. This suggests that collaborative working in multi-team systems may be improved by adopting decentralized communication networks.

中文翻译:

跨事件阶段的沟通和协调:多团队系统应急响应

本文探讨了多机构响应小组如何在模拟恐怖事件的不同阶段进行沟通和协调。程序指南指出,响应者应在两个阶段协调他们对重大紧急情况的响应:“响应”(当事件正在进行时)和“恢复”(当威胁消退,但事件的遗留问题仍在继续时)。然而,没有研究检查这些阶段是否映射到原位响应者的行为。为了解决这个问题,我们使用沟通和协调措施来研究在英国发生的模拟恐怖事件期间行为是如何演变的。我们将我们的方法建立在多团队系统的理论文献中。发现当前的响应/恢复分类不适合紧急情况的细微差别。反而,“响应/解决/恢复”的三阶段结构更能反映行为。还发现当通信网络变得不那么集中时,机构之间的协调会得到改善。这表明通过采用分散的通信网络可以改善多团队系统中的协作工作。
更新日期:2021-05-04
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