Engaging with stakeholders and managing their issues when striving for a sustainable supply chain (SC) is a significant challenge. Although most studies on sustainable supply chain management (SSCM) consider stakeholder management necessary, little is known about related stakeholder management practices in SSCM. Thus, this paper seeks to enrich the theoretical debate on stakeholder management practices in SSCM through a case study approach to bioenergy SCs in Chile. Based on 28 interviews with SC actors and representatives from the surrounding stakeholder environment, the deductive–inductive analysis reveals that stakeholder management combines different practices to discuss stakeholder concerns, address them, and evaluate the process at the SC's external and internal levels. We propose structuring these practices based on two dimensions: “practices to address stakeholder requirements” and “practices whereby stakeholders are integrated.” The analysis' results indicate that although two-way communication with stakeholders can be seen as the core of stakeholder management, a certain willingness to learn and transform SC design is a prerequisite for true orientation toward stakeholder management in SSCM. Additionally, linkage development and local anchoring are practices used to obtain further legitimacy at the external level. Building on these findings, this study can guide practitioners in engaging with stakeholders and managing their issues across the SC.

中文翻译：

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可持续供应链中的利益相关者管理：生物能源行业的案例研究

在努力实现可持续供应链 (SC) 时，与利益相关者互动并管理他们的问题是一项重大挑战。尽管大多数关于可持续供应链管理 (SSCM) 的研究都认为利益相关者管理是必要的，但对 SSCM 中相关的利益相关者管理实践知之甚少。因此，本文试图通过智利生物能源 SCs 的案例研究方法来丰富关于 SSCM 中利益相关者管理实践的理论辩论。基于对来自周围利益相关者环境的 SC 参与者和代表的 28 次访谈，演绎-归纳分析表明，利益相关者管理结合了不同的实践，以在 SC 的外部和内部层面讨论利益相关者的担忧、解决它们并评估流程。我们建议基于两个维度来构建这些实践：“解决利益相关者要求的实践”和“整合利益相关者的实践”。分析结果表明，虽然与利益相关者的双向沟通​​可以被视为利益相关者管理的核心，但一定的学习和改造 SC 设计的意愿是 SSCM 真正面向利益相关者管理的先决条件。此外，联系发展和本地锚定是用于在外部层面获得进一步合法性的做法。基于这些发现，本研究可以指导从业者与利益相关者互动并在整个 SC 管理他们的问题。结果表明，虽然与利益相关者的双向沟通​​可以被视为利益相关者管理的核心，但一定的学习和改造 SC 设计的意愿是 SSCM 真正面向利益相关者管理的先决条件。此外，联系发展和本地锚定是用于在外部层面获得进一步合法性的做法。基于这些发现，本研究可以指导从业者与利益相关者互动并在整个 SC 管理他们的问题。结果表明，虽然与利益相关者的双向沟通​​可以被视为利益相关者管理的核心，但一定的学习和改造 SC 设计的意愿是 SSCM 真正面向利益相关者管理的先决条件。此外，联系发展和本地锚定是用于在外部层面获得进一步合法性的做法。基于这些发现，本研究可以指导从业者与利益相关者互动并在整个 SC 管理他们的问题。