The impact of COVID-19 on the emotions or behaviors of employees in tourism enterprises would be worthwhile for investigation since COVID-19 has harmed not only people's health and lives but also most tourism enterprises. By identifying the effect of COVID-19 event strength on avoidance coping behaviors, the behaviors isolated from customers unlikely beneficial for tourism enterprises, we not only revealed that COVID-19 event strength indirectly affects avoidance coping behaviors through either the fear of external threat or psychological safety, but also disclosed that supervisor safety support would moderate the effect of psychological safety on such coping behaviors. We argue that understanding potential causes, such as the fear of external threat and psychological safety, and identifying possible solutions, like supervisor safety support, may be key factors for restarting tourism enterprises successfully under the severe impact of the COVID-19 pandemic.

COVID-19对旅游企业员工的情感或行为的影响值得调查，因为COVID-19不仅损害人们的健康和生活，而且损害大多数旅游企业。通过确定COVID-19事件强度对回避应对行为的影响，这种行为是与游客隔离的，不太可能对旅游企业有利的行为，我们不仅揭示了COVID-19事件强度通过担心外部威胁或心理而间接影响了回避应对行为。安全，但同时也披露了监督者的安全支持将减轻心理安全对这种应对行为的影响。我们认为，了解潜在原因，例如对外部威胁和心理安全的恐惧，并确定可能的解决方案，例如主管的安全支持，