This research proposes a general conceptual framework of individuals' emotional experiences during crises by reviewing the existing literature. The framework includes two different stages of information-processing induced emotions. The importance of sensemaking in both two stages is highlighted in the framework. This framework proposes that cognition-oriented and emotion-oriented individuals have different attitudes and behavioral intentions. The research then tests the framework in the context of the COVID-19 outbreak using interviews with travelers to ascertain the specific nature of individuals' emotional experiences in that specific context. The research demonstrates that the general framework can be applied to different contexts, and the framework specific to travelers’ emotional experiences during the COVID-19 outbreak may be used to underpin future research in the area of tourism crisis.

这项研究通过回顾现有文献，提出了危机期间个人情感经历的一般概念框架。该框架包括信息处理诱发情绪的两个不同阶段。该框架强调了在两个阶段中进行感官的重要性。该框架提出，以认知为导向和以情感为导向的个人具有不同的态度和行为意图。然后，该研究使用与旅行者的访谈来确定COVID-19疫情背景下的框架，以确定在该特定背景下个人情感体验的特定性质。研究表明，通用框架可以应用于不同的环境，