Purpose

This paper aims to report on a post-confinement reflection (not post-COVID-19) resulting from a series of online forums that took place during the peak moments of the pandemic, with the intention of raising awareness and mobilising tourism agents for the development of tourism planning and tourism intelligence, taking advantage of the period of stagnation of the tourism industry. The project was named “Tourism in flight mode: Thinking together the post COVID-19 tourism”.

Design/methodology/approach

The project was based on the sharing of information and experiences in virtual forums where participants from all over the world had the opportunity to explain how the pandemic was influencing their work/business, the regional or national tourism activity, GDP and jobs and how they and their regions were preparing for the recovery of tourism. On a biweekly basis, virtual forums were organised, with participants from three continents and 12 countries. The results were contextualised by carrying out a review of the most recent literature and authors’ tourism know-how in the field.

Findings

The results of the discussions allowed for an identification of new potential successful tourism products and new proposals for the design of basic pillars for destinations planning.

Practical implications

This paper offers practical recommendations for public administration and others on dealing with unexpected crises in the tourism sector and how to respond through the development of new and adapted products and approaches to tourism.

Originality/value

This paper creates awareness in public administration and other agencies about the opportunities and the needs for this “new era”.

中文翻译：

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Covid-19“飞行中的旅游”：失去了重新思考旅游的机会–建立一个更加可持续和包容的社会

目的

本文旨在报告在大流行高峰期间发生的一系列在线论坛引起的禁闭后反思（而非COVID-19后），目的是提高认识并动员旅游代理商促进发展利用旅游业停滞的时期来进行旅游规划和旅游情报的研究。该项目被命名为“飞行中的旅游业：一起思考COVID-19后的旅游业”。

设计/方法/方法

该项目基于在虚拟论坛上分享信息和经验，来自世界各地的参与者有机会解释大流行如何影响其工作/业务，区域或国家旅游活动，GDP和就业以及他们如何以及他们的地区正在为恢复旅游做准备。每两周组织一次虚拟论坛，来自三大洲和12个国家的参与者参加了该论坛。通过对最新文献和作者在该领域的旅游专业知识进行回顾，对结果进行了背景分析。

发现

讨论的结果有助于确定新的潜在成功旅游产品，并提出有关设计目的地规划基本支柱的新建议。

实际影响

本文为公共管理部门和其他部门提供了一些实用的建议，以应对旅游业中的突发危机，以及如何通过开发新的适应性产品和方法来应对旅游业。

创意/价值

本文使公共行政部门和其他机构意识到这一“新时代”的机遇和需求。