Total Quality Management & Business Excellence ( IF 4.168 ) Pub Date : 2021-04-22 , DOI: 10.1080/14783363.2021.1915121 Luis Fonseca 1
This research, aims to analyse the EFQM 2020 Model, supported by a literature review and content analysis, to identify its theoretical foundations and the more relevant novelties compared with the 2013 version. The EFQM 2020 Model is based on the link between an organisation's purpose and strategy, aligned with the United Nations Sustainable Development Goals (SDGs), to simultaneously deliver performance and ensure transformation, creating enduring value for its key stakeholders and achieving remarkable results. The model adopts a strategic management lens and fits well in the Business Model description. The term excellence is no longer explicitly present, replaced by ‘outstanding’ (the best it can be). The model is less prescriptive compared to the 2013 version and comprises seven criteria grouped in three dimensions, Direction (why), Execution (how), and Results (what), supported by 23 Criterion Parts and 2 Results Criterion, plus 112 guidance points, and the RADAR assessment tool. Business Excellence Models are mainly designed with contributions from leaders and business experts. Nevertheless, on a theoretical level, several management theories support the EFQM 2020 Model. Although restricted to conceptual and theoretical analysis, this analysis can help academics and business leaders understand this novel model and support future empirical research.
中文翻译:
EFQM 2020 模型。理论和批判性评论
本研究旨在分析 EFQM 2020 模型,并辅以文献回顾和内容分析,以确定其理论基础和与 2013 年版本相比更相关的新颖性。EFQM 2020 模型基于组织的宗旨和战略之间的联系,与联合国可持续发展目标 (SDG) 保持一致,同时提供绩效并确保转型,为其主要利益相关者创造持久价值并取得显著成果。该模型采用战略管理视角,非常适合商业模型描述。卓越一词不再明确存在,取而代之的是“杰出”(最好的)。与 2013 版相比,该模型的规定性较低,包含分为三个维度的七个标准,方向(为什么),执行(如何)和结果(什么),由 23 个标准部分和 2 个结果标准、112 个指导点和 RADAR 评估工具支持。商业卓越模型主要是在领导者和商业专家的贡献下设计的。尽管如此,在理论层面上,一些管理理论支持 EFQM 2020 模型。尽管仅限于概念和理论分析,但这种分析可以帮助学者和商业领袖理解这种新颖的模型并支持未来的实证研究。几种管理理论支持 EFQM 2020 模型。尽管仅限于概念和理论分析,但这种分析可以帮助学者和商业领袖理解这种新颖的模型并支持未来的实证研究。几种管理理论支持 EFQM 2020 模型。尽管仅限于概念和理论分析,但这种分析可以帮助学者和商业领袖理解这种新颖的模型并支持未来的实证研究。