ABSTRACT

Research has been inconclusive in determining if men or women experience more job satisfaction. A global comparison examining extrinsic and intrinsic factors, work relations, and work–life balance determinants found few differences; however, work relations and work–life balance factors were more significant for male than female workers across occupations. The current study uses International Social Survey Program data representing 37 countries to explore differences in job satisfaction in the hospitality industry. Findings demonstrate that mean job-satisfaction scores for females are lower across hospitality occupations except for hotel receptionists, housekeeping supervisors, and hotel cleaners. Regression results revealed additional differences such as the significance of coworker relations, the negative impact of being discriminated against and harassed at work, working weekends, marital status, and supervisory status for women with autonomy, work stress, education, and employment relationship being more salient for men. Interesting work, work being useful to society, job security, pay, relations with management, and work interfering with family were significant for both males and females.

摘要

研究在确定男性或女性是否有更高的工作满意度方面尚无定论。一项检查外在和内在因素、工作关系和工作与生活平衡决定因素的全球比较发现几乎没有差异；然而，在不同职业中，男性员工的工作关系和工作与生活平衡因素比女性员工更重要。目前的研究使用代表 37 个国家的国际社会调查计划数据来探索酒店业工作满意度的差异。调查结果表明，除了酒店接待员、家政主管和酒店清洁工之外，所有酒店职业中女性的平均工作满意度得分较低。回归结果揭示了其他差异，例如同事关系的重要性，女性在工作、周末工作、婚姻状况和监督状况等方面受到歧视和骚扰的负面影响对男性来说更为突出。有趣的工作、对社会有用的工作、工作保障、薪酬、与管理层的关系以及干扰家庭的工作对男性和女性都很重要。