The aim of the study is to identify the factors affecting students’ satisfaction and performance regarding online classes during the pandemic period of COVID–19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students’ satisfaction and further student’s satisfaction positively impact students’ performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students’ performance.

该研究的目的是确定在 COVID-19 大流行期间影响学生对在线课程的满意度和表现的因素，并建立这些变量之间的关系。该研究是定量的，数据是通过在线调查从 544 名在印度大学学习商业管理（BBA 或 MBA）或酒店管理课程的受访者收集的。结构方程模型用于分析提出的假设。结果表明，研究中使用了四个独立因素，即。教师的质量、课程设计、及时的反馈和学生的期望对学生的满意度有积极的影响，而学生的进一步满意度也会对学生的表现产生积极的影响。对于教育管理，这四个因素对于在线课程获得高水平的满意度和表现至关重要。这项研究是在 COVID-19 流行期间进行的，以检查在线教学对学生表现的影响。