ABSTRACT

Symbolic representation and bureaucratic reputation both refer to perceptions of government agencies, but few studies have examined how these concepts interact. We employed a survey experiment in a Brazilian favela, a unique audience of vulnerable citizens defined by the intersectionality race, class, and spatial segregation, to probe how citizens perceive agencies with differing reputations (police versus public schools) when the agency leader is more or less representative of the favelados. We find representation enhances procedural justice expectations of the less reputable local police. Our findings highlight the relevance of representation when detrimental citizen-state encounters produce negative reputations for vulnerable citizens.

摘要

象征性代表和官僚声誉都涉及政府机构的看法，但很少有研究研究这些概念如何相互作用。我们在巴西贫民窟进行了一项调查实验，该贫民窟是由交叉性种族、阶级和空间隔离定义的弱势公民的独特受众，以探究当机构领导人更多或更多时，公民如何看待具有不同声誉的机构（警察与公立学校）贫民窟的代表较少。我们发现代表提高了声誉较差的当地警察对程序正义的期望。我们的研究结果强调了当有害的公民与国家遭遇对弱势公民产生负面声誉时，代表的相关性。