Complaints processes and their governance in UK higher education (HE) have received little critical scrutiny, despite their expanded role under the increasing marketisation of HE. This article draws on interviews with students who attempted to make complaints of staff sexual misconduct to their HE institution. It outlines four groups among the interviewees according to the ‘remedy’ that they obtained, describing how most interviewees could not access the services of the Office of the Independent Adjudicator for Higher Education in England as they could not complete internal institutional complaints processes. The failure of most complainants to obtain remedy, and the difficult experiences of those who did, reveals the inadequacies of using an individualist, consumer-oriented model for addressing discrimination complaints in HE. The article also contributes to discussions of justice for sexual violence survivors, suggesting that community-oriented remedies are needed alongside formal administrative justice processes to address power-based sexual misconduct in institutions.

尽管在高等教育（HE）市场化程度不断提高的情况下，投诉流程及其治理在英国高等教育中几乎没有受到严格的审查。本文基于对试图向其HE机构投诉员工性行为不端的学生进行的采访。它根据获得的“补救措施”将受访者分为四类，描述了大多数受访者由于无法完成内部机构投诉流程而无法获得英格兰高等教育独立审判员办公室的服务。大多数投诉人未能获得补救，以及那些投诉人的艰难经历，这揭示了使用个人主义，面向消费者的模式来解决高等教育中的歧视性投诉的不足之处。