The effectiveness of performance feedback depends on many factors, including accuracy and repeated delivery over time. Previous research has suggested that requiring the delivery of performance feedback may result in less accurate observations and feedback during subsequent observations. The current study evaluated whether different reactions (i.e., positive, neutral, or negative) to feedback would affect the accuracy of subsequent observations or the delivery of feedback. Forty-five participants were assigned to 1 of 3 reactions groups and they were instructed to observe and record the safety performance of a confederate during a baseline condition. Following 2 baseline sessions, participants were instructed to deliver feedback and the confederate reacted to the feedback according to the assigned condition for 4 sessions. Results provide evidence that positive reactions maintain observation accuracy and the provision of feedback, while both neutral and negative reactions decrease observation accuracy and result in frequent omission of feedback.

中文翻译：

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对反馈的不同反应及其对观察者准确性和反馈遗漏的影响

绩效反馈的有效性取决于许多因素，包括准确性和随时间的重复交付。先前的研究表明，要求提供绩效反馈可能会导致后续观察期间的观察和反馈不太准确。目前的研究评估了对反馈的不同反应（即积极、中性或消极）是否会影响后续观察的准确性或反馈的传递。45 名参与者被分配到 3 个反应组中的 1 个，并指​​示他们在基线条件下观察和记录同盟者的安全表现。在 2 次基线会议之后，参与者被指示提供反馈，并且同盟者根据 4 次会议的指定条件对反馈做出反应。