This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food: ‘fine-dining in prisons’, Visit: ‘The Clink ambassadors’, and Prison: ‘the inside and outside divide’. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners.

这项研究评估了有关The Clink餐馆的顾客评论，以了解他们的评级以及在监狱中通过美食获得的经验。Clink慈善机构在英国的四所监狱中经营培训餐厅，旨在通过囚犯改造来改变态度并改变生活。这项研究使用了Clink餐厅的解释性案例研究来评估TripAdvisor上发布的在线客户评论。总共使用Leximancer 5.0对3951条评论进行了分析。最突出的主题是美食：“在监狱里进餐”，访问：“无障碍大使”和监狱：“内部和外部鸿沟”。尽管监狱位置优越，但客户仍报告说，他们受过训练有素的厨师提供了卓越，专业和令人难忘的就餐体验，而且内务人员的前台将与许多高级餐厅的员工相媲美。需要进一步的研究来确认在Clink餐厅用餐的方式可能已经开始改变公众对囚犯的看法。