This study aims to measure intercultural competence (awareness) of tourism and hospitality employees who tend to be in continuous interaction with intercultural customers. By comparing the results of a self-report awareness test/scale with the results of a knowledge-based test, the study shows that employees not only have extremely low intercultural competence, they also exaggerate their intercultural awareness/competence. Hence, in addition to the implications for intercultural competence/awareness of tourism and hospitality employees and for the businesses for which they work, the study has also implications regarding the measurement ability of self-report scales/tests.

这项研究旨在衡量倾向于与跨文化客户持续互动的旅游业和酒店业员工的跨文化能力（意识）。通过将自我报告意识测验/量表的结果与基于知识的测验结果进行比较，研究表明，员工不仅具有极低的跨文化能力，而且还夸大了其跨文化意识/能力。因此，除了对旅游业和酒店业员工以及他们工作的企业对跨文化能力/意识的影响外，该研究还对自我报告量表/测试的测量能力具有影响。