Mobile health (mHealth) applications have become an important tool to support public health, especially in times of increased health awareness in the midst of the COVID-19 pandemic. However, there is still uncertainty about what factors determine successful mHealth services from the users’ perspective. Based on the results of a systematic literature review, a qualitative content analysis of available apps and semi-structured user and expert interviews, we derive a structural model with antecedents on user attitudes towards mHealth and user satisfaction with the mHealth application. These variables determine users’ intention to continue using the application and their intention to recommend it to others. For verification, we tested the model with a sample of 249 German mHealth users from the “MyFitnessPal” community using structural equation modelling and found that all derived path relations have significant coefficients.

移动健康 (mHealth) 应用程序已成为支持公共卫生的重要工具，尤其是在 COVID-19 大流行期间健康意识提高的时候。然而，从用户的角度来看，哪些因素决定了成功的移动医疗服务仍然存在不确定性。基于系统的文献综述、可用应用程序的定性内容分析以及半结构化用户和专家访谈的结果，我们推导出一个结构模型，其中包含用户对 mHealth 的态度和用户对 mHealth 应用程序的满意度。这些变量决定了用户继续使用该应用程序的意图以及他们将其推荐给其他人的意图。为了验证，