Purpose

The purpose of this paper is to evaluate the economic benefits of managing an outpatient appointments system with technological innovations.

Design/methodology/approach

This study uses a quantitative methodological procedures aiming to evaluate the cost-benefit relation and also the payback of the management and operation of an outpatient appointments system with technological innovations.

Findings

This study found a great benefit-cost relation of 30.6 showing the great economic value and social impact of managing an outpatient appointments regulation system with technological innovations.

Research limitations/implications

This study presents contribution to the literature discussion about the economic evaluation of the benefits of managing and operating more effective outpatient appointments systems because of important technological innovations.

Practical implications

This paper presents and discusses the most important and commonly used strategies and technological innovations to deal with and to manage an outpatient appointment regulation system aiming to reduce the patient no-show rates.

Social implications

The findings of this study show a great benefit-cost relation of about 30.6 which is being reverted to the society.

Originality/value

There not exist many similar studies in the pertinent literature, mostly with the Brazilian contexts.

中文翻译：

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健康管理中的门诊监管系统：技术创新的经济利益

目的

本文的目的是评估通过技术创新管理门诊预约系统的经济利益。

设计/方法/方法

本研究采用定量方法论方法，旨在评估成本效益关系以及具有技术创新的门诊预约系统的管理和运营回报。

发现

这项研究发现30.6的巨大利益成本关系表明，利用技术创新管理门诊预约制度具有巨大的经济价值和社会影响。

研究局限/意义

由于重要的技术创新，本研究为有关经济评估管理和操作更有效的门诊预约系统的收益的文献讨论提供了帮助。

实际影响

本文介绍并讨论了最重要且最常用的策略和技术创新，以处理和管理旨在降低患者缺席率的门诊预约管理系统。

社会影响

这项研究的结果表明，大约有30.6的巨大的利益-成本关系正被回报给社会。

创意/价值

在相关文献中没有很多类似的研究，主要是在巴西的情况下进行的。