Accessibility to public resources has been a major challenge to many service users. The fragmentation among different organizational stakeholders in social service generates a ‘wicked problem’ that creates an institutional barrier for service users in the community to navigate the maze of service networks. However, this institutional barrier has not been fully discussed and articulated in the social service literature. Based on the findings of a study on Neighbourhood House in Metro Vancouver, Canada, we argue that as a place-based community service organization it has successfully generated an institutional accessibility for service providers and service users to reach each other.

对公共资源的可访问性已成为许多服务用户的主要挑战。社会服务中不同组织利益相关者之间的支离破碎产生了一个“邪恶的问题”，为社区中的服务用户在服务网络的迷宫中导航创造了制度上的障碍。但是，这种社会障碍在社会服务文献中尚未得到充分讨论和阐明。基于对加拿大大温哥华地区邻里住宅的一项研究发现，我们认为，作为一个基于地点的社区服务组织，它已经成功地建立了服务提供者和服务用户能够相互接触的机构可访问性。