Government and emergency management (EM) agencies play a leading role in managing natural disasters. However, it is less well understood how the quality of the relationship between government and various publics may impact long-term disaster-coping and recovery outcomes. Extending the relationship management framework to the context of disaster management, the current study tests the relationships among different ethnic publics’ OPR quality, their communicative behaviors of seeking government and EM information, and disaster-coping outcomes. Results suggest that government OPR quality is positively related to information seeking and major disaster-coping outcomes, including self-efficacy, collective efficacy, and community resilience perceptions. Moreover, the extent to which OPR quality impacts disaster-coping outcomes significantly diverges across ethnic lines. Results provide implications for multicultural relationship management in the context of post-disaster recovery and community building.

政府和紧急管理（EM）机构在管理自然灾害方面起着领导作用。但是，人们对政府与公众之间的关系质量如何影响长期的灾难应对和恢复结果知之甚少。将关系管理框架扩展到灾难管理的背景下，当前的研究测试了不同族裔公众的OPR质量，他们寻求政府和EM信息的交流行为以及灾难应对成果之间的关系。结果表明，政府OPR质量与信息寻求和重大灾难应对成果（包括自我效能，集体效能和社区应变能力感知）呈正相关。而且，OPR质量对灾难应对结果的影响程度在不同种族之间存在很大差异。结果为灾后恢复和社区建设背景下的多元文化关系管理提供了启示。