ABSTRACT

Although public management scholars have examined the causes and consequences of goal ambiguity in public organizations, we know less about how goal perceptions intersect with emotional labour (EL) to shape attitudes in the public workplace. To address this gap, we draw from appraisal theory to examine the connection between goal perceptions and EL in U.S. government agencies. We then explore how these two concepts work in concert to shape one aspect of burnout, emotional exhaustion. Our evidence suggests that goal perceptions and EL interact such that goal characteristics appear more threatening under heavy emotional work demands.

中文翻译：

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模棱两可、评估和影响：检查目标感知、情绪劳动和疲惫之间的联系

摘要

尽管公共管理学者已经研究了公共组织中目标模糊的原因和后果，但我们对目标感知如何与情绪劳动 (EL) 相交以塑造公共工作场所的态度知之甚少。为了解决这一差距，我们借鉴评估理论来检验美国政府机构的目标感知与 EL 之间的联系。然后，我们探讨这两个概念如何协同工作以形成倦怠的一个方面，即情绪衰竭。我们的证据表明，目标感知和 EL 相互作用，使得目标特征在沉重的情感工作需求下显得更具威胁性。