当前位置: X-MOL 学术Journal of Business Ethics › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
Modeling Character: Servant Leaders, Incivility and Patient Outcomes
Journal of Business Ethics ( IF 6.331 ) Pub Date : 2021-04-05 , DOI: 10.1007/s10551-021-04783-7
Mitchell J. Neubert , Emily M. Hunter , Remy C. Tolentino

Persistent and pervasive rudeness and lack of respect are unfortunately common in workplaces today. The deleterious effects of this incivility at work may be even worse than previously demonstrated, impacting not only employee victims but also trickling down to those who employees contact. However, we propose that leaders who prioritize their followers’ needs above their own, also known as servant leaders, may be a critical preventative mechanism to reduce group-level incivility through promoting a virtuous climate. Applying social learning theory and social information processing theory, we argue that servant leaders role model virtuous character that contributes to a virtuous climate that influences group members to reduce incivility and, in turn, treat others well. We utilize the healthcare setting (1,485 nurses in 71 hospital units) to support this hypothesized process across multi-source measures of incivility from coworkers and team supervisors and three indicators of quality of patient care. Specific findings and implications for managers in healthcare settings and beyond are discussed.



中文翻译:

模特人物:仆人领袖,无行为能力和患者结果

不幸的是,在今天的工作场所,持之以恒的普遍无礼和缺乏尊重是很普遍的。这种不工作对工作的有害影响甚至可能比以前证明的还要糟糕,不仅影响员工受害者,而且还影响到与员工联系的人。但是,我们建议,将追随者的需求放在首位的领导者(也称为仆人领导者),可能是通过促进良性气候来降低群体不活跃程度的重要预防机制。运用社会学习理论和社会信息处理理论,我们认为仆人领袖的榜样塑造了品格高尚的品格,这种品格有助于形成一种良性的氛围,这种氛围会影响小组成员减少不活跃感,并因此而善待他人。我们利用医疗保健环境(1,71个医院单位中的485名护士)支持这种假设性过程,包括同事和团队主管的多源性不活跃性度量以及三个患者护理质量指标。讨论了在医疗机构内外的特定发现和对管理人员的影响。

更新日期:2021-04-05
down
wechat
bug