Purpose

This study focuses on understanding how channel features can affect people's intention to continue to use an electronic channel in public affairs and their recommendation behaviors. Specifically, three different channels are focused on: email, microblogs and online meetings.

Design/methodology/approach

A research model on an e-participation channel based on the channel-disposition framework was developed and an online survey was conducted to collect data from 397 individuals who used three e-participation channels to validate seven hypotheses.

Findings

The study found that information quality, channel interaction quality and the social appearance of other citizens all had a significant impact on users' intention to continue to use an electronic channel, which, in turn, affected their recommendation behaviors. However, the impact differed across the three e-participation channels. Information quality had a stronger impact on microblog and online meeting users' intention to continue to use these channels than on email users' intention to continue using email to participate in public affairs. Channel interaction quality had a stronger impact on email users' intention to continue to use email than on microblog and online meeting users' intention to continue to use these channels in public affairs.

Originality/value

This study helps better explain how various channels and their features can affect participants' use intentions and behaviors in e-participation. It also provides practical guidance for government to better manage e-participation channels and effectively engage citizens in public affairs.

中文翻译：

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跨渠道的电子参与决策

目的

这项研究的重点是了解渠道功能如何影响人们在公共事务中继续使用电子渠道的意图及其推荐行为。具体来说，主要关注三种不同的渠道：电子邮件，微博和在线会议。

设计/方法/方法

建立了基于渠道配置框架的电子参与渠道研究模型，并进行了在线调查，收集了来自397个人的数据，这些个人使用三个电子参与渠道来验证七个假设。

发现

研究发现，信息质量，渠道互动质量和其他公民的社会面貌都对用户继续使用电子渠道的意图产生了重大影响，进而影响了他们的推荐行为。但是，在三个电子参与渠道中，影响是不同的。信息质量对微博和在线会议用户继续使用这些渠道的意图的影响比对电子邮件用户继续使用电子邮件参与公共事务的意图的影响更大。与微博和在线会议用户在公共事务中继续使用这些渠道的意愿相比，渠道互动质量对电子邮件用户继续使用电子邮件的意愿影响更大。

创意/价值

这项研究有助于更好地解释各种渠道及其功能如何影响参与者在电子参与中的使用意图和行为。它还为政府提供更好的管理电子参与渠道并有效地使公民参与公共事务的实践指导。