Abstract

The purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews with company employees and managers and was analyzed using a pattern-matching technique based on the literature. The main findings were that the company mapped its organizational actions in each process of knowledge management, which was the basis for the development of its dynamic capabilities. The development of such capabilities enabled the company to analyze possible applications and improve the existing routines.

中文翻译：

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知识管理实践对发展动态能力的贡献：探索服务部门的常规

摘要

本手稿的目的是确定知识管理实践对发展服务业公司动态能力的贡献。在本案例研究中，数据集包括对公司员工和经理的 10 次访谈，并使用基于文献的模式匹配技术进行分析。主要发现是，公司在知识管理的每个过程中绘制了组织行动，这是发展其动态能力的基础。此类功能的开发使公司能够分析可能的应用程序并改进现有程序。