ABSTRACT

This article explores co-production as processes occurring at three levels: at the level of service interactions, at the organizational level, and at the system level. We propose next that two forms of co-production may take place at these three levels: co-production through direct participation and co-production through representation. We use these conceptualizations to outline a framework for analyzing conditions for co-production with vulnerable users, and we explore the applicability of the framework in the context of public services for refugees. Insights from the case are finally used as a basis for evoking more general discussions on co-production with vulnerable users.

摘要

本文探讨了协同生产，它们是在三个级别上发生的过程：服务交互级别，组织级别和系统级别。接下来，我们建议可以在这三个级别上进行两种形式的联合生产：通过直接参与进行联合生产和通过代表进行联合生产。我们使用这些概念化来概述一个框架，以分析与弱势用户共同生产的条件，并在难民的公共服务背景下探索该框架的适用性。该案例的见解最终被用作引发与弱势用户进行共同制作的更一般性讨论的基础。