Fostering positive attitudes and increasing knowledge are key success factors for enterprise systems. Training can improve knowledge, but little research has investigated the effects of domain-relevant knowledge on salient cognitive beliefs and attitude in technology acceptance. We highlight the critical role of domain-relevant knowledge in the formation of beliefs and the shaping of attitude by developing a model of informed technology acceptance. We hypothesize the positive effects of multi-dimensional enterprise resource planning (ERP) knowledge on salient cognitive beliefs (i.e., ERP self-efficacy, perceived ease of use, and perceived usefulness) and general affective attitude toward an ERP system. Using survey data from gamified ERP training of 248 professionals from three different organizations, results support the proposed model, suggesting that ERP knowledge is an important antecedent of ERP self-efficacy, perceived ease of use, perceived usefulness, and attitude. We find that ERP knowledge exhibits both direct and indirect effects on attitude. Moreover, we find that gamified training is an effective means of improving ERP knowledge.

培养积极的态度和增加知识是企业系统成功的关键因素。培训可以提高知识水平，但是很少有研究调查与领域相关的知识对技术接受中显着认知信念和态度的影响。通过开发知情技术接受模型，我们强调了领域相关知识在信念形成和态度形成中的关键作用。我们假设多维企业资源计划（ERP）知识对显着的认知信念（即ERP自我效能，感知的易用性和感知的实用性）以及对ERP系统的总体情感态度的积极影响。利用来自三个不同组织的248位专业人员的游戏化ERP培训得出的调查数据，结果支持了所提出的模型，这表明ERP知识是ERP自我效能，感知的易用性，感知的有用性和态度的重要先决条件。我们发现，ERP知识对态度表现出直接和间接的影响。此外，我们发现游戏化培训是提高ERP知识的有效手段。