Nowadays, local authorities are not completely aware of the advantages of city logistics measures, as they usually do not have a quantitative estimation of their related benefits. One of the most popular city logistics schemes is probably the Urban Consolidation Centre, which aims to reduce the number of freight movements in urban areas through consolidation of goods and optimisation of deliveries. Due to its potential to reduce the negative impact of urban freight transport, the consolidation centre has been widely supported by local, national, and European authorities. However, there is a lack of performance evaluation (ex-post analysis) and little research on methods and tools to evaluate and quantify the actual benefits. This research work proposes a model based on a set of indicators that allow assessing the efficiency and effectiveness of an Urban Consolidation Centre in terms of costs, time, quality, productivity, and environmental sustainability. Ex-ante and ex-post evaluations are performed through a case study approach to validate the model. Results show that the model is suitable to both applications and can be customised to deliver tailored performance evaluations.

如今，地方当局还没有完全意识到城市物流措施的优势，因为他们通常没有对其相关收益进行量化估计。最受欢迎的城市物流计划之一可能是城市集运中心，它旨在通过货物集运和交付优化来减少城市地区的货运次数。由于其减少城市货运负面影响的潜力，集运中心得到了地方、国家和欧洲当局的广泛支持。然而，缺乏绩效评估（事后分析），也很少研究评估和量化实际收益的方法和工具。这项研究工作提出了一个基于一组指标的模型，可以从成本、时间、质量、生产力和环境可持续性方面评估城市整合中心的效率和有效性。通过案例研究方法进行事前和事后评估以验证模型。结果表明该模型适用于这两种应用，并且可以进行定制以提供量身定制的性能评估。