Abstract

With the rise of digital technologies, the possibility to retrieve a large amount of data from connected sources can become a key source of value creation in the context of service provision. Nevertheless, product service offerings that can be built on data retrieved from connected products, that we will call data-driven product service system, remains poorly covered from both the academic and the practitioners’ perspectives. Notably, a univocal definition of the characteristics of data-driven product service system is still missing. Therefore, this paper represents a first attempt in the systematic definition of data-driven services types and their features as a fundamental step to support their understanding and development. To accomplish this aim, the paper proposes a holistic view of data-driven product service system characteristics, employing a two-level hierarchical conceptual framework for business to business applications. The framework is constructed with a theory-building approach involving multiple industrial companies. The paper eventually reports a case study to demonstrate the applicability of the framework.

摘要

随着数字技术的兴起，从连接源检索大量数据的可能性可能成为服务提供环境中价值创造的关键来源。然而，从学术和从业者的角度来看，可以建立在从连接产品中检索到的数据的产品服务产品，我们将称之为数据驱动的产品服务系统，仍然没有得到很好的涵盖。值得注意的是，仍然缺乏对数据驱动产品服务系统特征的统一定义。因此，本文代表了系统定义数据驱动服务类型及其特性的首次尝试，作为支持它们的理解和发展的基本步骤。为了实现这一目标，本文提出了数据驱动产品服务系统特征的整体视图，为企业对企业应用程序采用两级分层概念框架。该框架是通过涉及多家工业公司的理论构建方法构建的。该论文最终报告了一个案例研究，以证明该框架的适用性。