ABSTRACT

The information systems (IS) success model, introduced in 1992, provided IS research with a comprehensive set of dependent variables for project success. While the model addresses both process and variance considerations, the latter has dominated the research. Concurrently, the benefits of hybrid theories have been discussed in the literature, and there have been calls for an integrated view of IS success that includes the process perspective. We build on this momentum by presenting a hybrid model based on a longitudinal case study of the development and implementation of a patient-flow decision-support system at a large not-for-profit hospital. Our model remains true to the DeLone and McLean framing but elaborates on the process elements. The hybrid model expands our ability to analyse multiple dimensions of IS success and integrates diverse research findings into the IS success model, providing a revised version for future research to extend.

摘要

信息系统 (IS) 成功模型于 1992 年推出，为信息系统研究提供了一套全面的项目成功因变量。虽然该模型同时考虑了过程和方差，但后者在研究中占主导地位。同时，混合理论的好处已经在文献中进行了讨论，并且有人呼吁对 IS 成功有一个综合的观点，包括过程观点。我们在这一势头的基础上，提出了一个混合模型，该模型基于在一家大型非营利医院开发和实施患者流量决策支持系统的纵向案例研究。我们的模型仍然忠实于 DeLone 和 McLean 框架，但对流程元素进行了详细说明。