Growing workforce diversity necessitates greater knowledge and understanding of how employee personal attributes alter perceptions of organisational practices. This study investigates the effects of personal values on employee perceptions of service climate in the context of multi-national hotel chains. We employed a sequential explanatory design that yielded unexpected results, indicating little evidence of personal values effects on employee perceptions of service climate. Nonetheless, the study contributes to unfolding the complex mechanisms of service climate antecedents. Situational strength theory and employees’ self-suppression of personal values advance understanding of the intersection between personal values, organisational attributes, and employee perceptions of service climate. Future research opportunities are proposed, and theoretical and practical implications are discussed.

不断增长的员工多样性需要对员工的个人特质如何改变对组织实践的认识的更多知识和了解。这项研究调查了跨国饭店连锁店中个人价值观对员工对服务氛围的感知的影响。我们采用了顺序说明性设计，产生了意想不到的结果，几乎没有证据表明个人价值观对员工对服务氛围的感知产生影响。尽管如此，该研究仍有助于揭示服务气候前因的复杂机制。情境强度理论和员工对个人价值观的自我压制可以加深对个人价值观，组织属性和员工对服务环境的了解之间的交集的理解。提出了未来的研究机会，