ABSTRACT

The purpose of this study is to investigate the effects of education for employees on learning outcomes and educational quality characteristics on organisational performance through analysis of the relationship between education quality characteristics, learning satisfaction, learning outcomes, and organisational performance. In this study, a research model based on IS-Success Model of Delone and McLean (2003) was established. A total of 320 questionnaires were distributed to small and medium-sized enterprises in Korea, among which a total of 258 questionnaires were analysed, and the following results were obtained. First, information quality and system quality had significant effects on learning satisfaction and learning outcomes, but service quality had a significant effect on only learning outcomes. In particular, it was ascertained that the educational design in the system quality aspect that has high job relatedness and applicability to work-site operations had a high level of influence. Second, learning satisfaction was found to have a significant effect on learning outcomes. Lastly, learning outcomes had a significant effect on job satisfaction, organisational commitment, and perceived financial performance. The results have significant implications for companies that hesitate to invest in education and training based on the belief that it equates to cost increase not to the increase in the organisational performance.

摘要

这项研究的目的是通过分析教育质量特征，学习满意度，学习成果和组织绩效之间的关系，调查对员工的教育对学习成果和教育质量特征对组织绩效的影响。在这项研究中，建立了基于Delone和McLean（2003）的IS成功模型的研究模型。共向韩国中小企业分发了320份问卷，其中分析了258份问卷，并获得了以下结果。首先，信息质量和系统质量对学习满意度和学习成果有重大影响，而服务质量仅对学习成果有重大影响。特别是，可以确定的是，具有较高的工作相关性和适用于现场操作的系统质量方面的教育设计具有较高的影响力。第二，发现学习满意度对学习成果有重大影响。最后，学习成果对工作满意度，组织承诺和财务绩效有显着影响。该结果对不愿投资于教育和培训的公司具有重大意义，因为他们认为这等同于成本增加而不是组织绩效的增加。最后，学习成果对工作满意度，组织承诺和可感知的财务绩效有重大影响。该结果对不愿投资于教育和培训的公司具有重大意义，因为他们认为这等同于成本增加而不是组织绩效的增加。最后，学习成果对工作满意度，组织承诺和可感知的财务绩效有重大影响。该结果对不愿投资于教育和培训的公司具有重大意义，因为他们认为这等同于成本增加而不是组织绩效的增加。