ABSTRACT

Purpose: While global pandemics such as the COVID-19 public health crisis are known to increase the likelihood of frontline health care workers experiencing the negative effects of stress and trauma, many health care workers on the frontlines of the COVID-19 pandemic lack adequate support. This paper presents the findings of a social work led peer support model, COVID-19 Am I Resilient (cAIR), developed and deployed during the first wave of the COVID-19 pandemic.

Methods: This quality improvement initiative was developed and piloted within the Clinical Education and Practice department at a large urban health care system. The pilot included provision of peer support through synchronous video presentations, one-on-one peer support, and resourcing and referral. Pilot outcomes of feasibility and staff engagement were evaluated using participant responses to an online survey as well as attendance records at project activities.

Implications: Developed to help frontline health care workers thrive in the midst, and wake, of the COVID-19 pandemic, the pilot study of the cAIR peer support model has implications for further development and implementation of peer support for typically underrepresented health care disciplines working during the COVID-19 pandemic as well as future public health emergencies.

摘要

目的：虽然已知全球流行病如COVID-19公共卫生危机增加了前线医护人员遭受压力和创伤的负面影响的可能性，但许多在COVID-19大流行前线的医护人员缺乏足够的支持。本文介绍了由社会工作主导的同伴支持模型COVID-19 Am I Resilient（cAIR）的发现，该模型是在COVID-19大流行的第一波期间开发和部署的。

方法：该质量改进计划是在大型城市卫生保健系统的临床教育和实践部门制定并试行的。该试验包括通过同步视频演示，一对一的对等支持以及资源和推荐来提供对等支持。使用参与者对在线调查的答复以及项目活动的出勤记录来评估可行性和员工敬业度的试点结果。

启示：开发该软件是为了帮助一线医护人员在COVID-19大流行期间或之后流行起来，对CAIR同伴支持模型的试点研究对进一步发展和实施同伴支持（对于通常代表性不足的卫生保健工作）具有影响。在COVID-19大流行以及未来的公共卫生突发事件中。