The aim of this study is to clarify the role of culture when measuring the usability of websites. This study offers a framework that can be used by designers to provide the needs of the users while respecting their background and culture. This research uses heuristic evaluation and user testing methods to collect reliable data from four groups of users who represent two different cultures (Western and Arabic). These participants performed specific tasks, and then completed the usefulness, satisfaction, and ease of use questionnaire and four additional questions based on culture. This research believes that the USE Questionnaire is missing a major usability attribute which it identifies to be culture. In addition, the study confirms the close relationship between the satisfaction of users and their culture. Ease of use, learnability and satisfaction are directly influenced by culture significantly, while usefulness still needs more investigation.

这项研究的目的是阐明文化在衡量网站可用性时的作用。这项研究提供了一个框架，设计师可以使用该框架来满足用户的需求，同时尊重他们的背景和文化。这项研究使用启发式评估和用户测试方法从代表两种不同文化（西方和阿拉伯）的四组用户中收集可靠的数据。这些参与者执行了特定的任务，然后完成了有用性，满意度和易用性调查表以及基于文化的四个其他问题。这项研究认为，USE调查表缺少主要的可用性属性，该属性被确定为文化。此外，该研究证实了用户满意度与其文化之间的密切关系。便于使用，