ABSTRACT

Supervisors of human service organizations can support violence prevention or contribute to experiences of workplace violence. This qualitative study sought to explore the ways in which supervisors prevent opportunities for workplace violence through their relationships with workers. Interviews with 81 workers in publicly administered human services in a Canadian province were analyzed using qualitative techniques. Results show that supervisor attentiveness, supervisor support, involvement by one’s supervisor, and treating workers equally all contributed to workplace violence prevention. Findings provide important practical considerations that detail how supervisors play a critical role in supporting health and safety in human service workplace environments.

摘要

人类服务组织的主管可以支持预防暴力或为工作场所暴力的经历做出贡献。这项定性研究试图探索主管如何通过与工人的关系来预防工作场所暴力的机会。使用定性技术，对加拿大某省公共行政服务部门的81名工人的访谈进行了分析。结果表明，上司的专心，上司的支持，上司的参与以及对工人的同等对待均有助于预防工作场所的暴力行为。调查结果提供了重要的实际考虑因素，详细说明了主管在支持人类工作场所环境中的健康和安全方面如何发挥关键作用。