ABSTRACT

This study explores hotel employees’ perceived corporate social responsibility (CSR) within the proposed conceptual model under the umbrella of self-determination and needs satisfaction theory. The model examines dichotomous perceived CSR relationships – instrumental and volunteer CSR – with employees’ basic needs satisfaction, self-esteem, hedonic and eudemonic happiness, and innovativeness. Structural equation modeling (SEM) was applied to examines the assumed hypotheses. The results established that hotel employees perceived instrumental CSR has a significant positive influence on the satisfaction of their basic needs, and perceived volunteer CSR impact employees’ self-esteem. Employees’ basic needs satisfaction demonstrated a significant positive influence on their hedonic happiness and self-esteem on eudemonic happiness. Both hedonic and eudemonic happiness contribute significantly to employee innovativeness, where, eudemonic happiness contribution is higher than hedonic happiness. The findings expand the literature on CSR by providing a better understanding of the core mechanism through which CSR can influence hotel employees’ happiness, where, a happy employee is a key to innovativeness, competitiveness, and better organizational performance.

摘要

本研究在自我决定和需求满足理论的框架下，探讨了酒店员工在所提出的概念模型中的企业社会责任感（CSR）。该模型通过员工的基本需求满意度、自尊、享乐和幸福的幸福以及创新性来检验二分法感知的企业社会责任关系——工具性企业社会责任和自愿企业社会责任关系。应用结构方程模型 (SEM) 来检验假设的假设。结果表明，酒店员工感知的工具性CSR对其基本需求的满足有显着的正向影响，感知的志愿者CSR影响员工的自尊。员工基本需求满意度对他们的享乐幸福和自尊对幸福幸福有显着的正向影响。享乐幸福和享乐幸福对员工创新能力的贡献显着，其中享乐幸福贡献高于享乐幸福。研究结果扩展了有关企业社会责任的文献，提供了对企业社会责任影响酒店员工幸福感的核心机制的更好理解，其中，幸福的员工是创新、竞争力和更好的组织绩效的关键。